Cargo are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Market Place Shopping Centre
Tel 01204 388828 ( 9am-5pm)
Vat Number 444 8255 37
|Making A Purchase|
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
|Shipping And Handling|
We usually have orders with you within 2 working days, unless the item is out of stock in which case we would contact you quoting a new delivery date at which point you will have the opportunity to cancel your order if you are not happy with the time quoted.
We send orders out by Royal Mail or Interlink Courier services. This means the goods will require a signature on receipt, The packaging will not give an indication of the contentes.We aim to send orders out the day they are received which should mean that the item will be with you the next day
As Shipping And Handling
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All our prices include VAT at the current UK rate.
|Credit Card Security|
Our on-line store has been placed on a secure server using SSL (Secure Socket Layer) encryption, which is the current standard for internet security, giving you complete peace of mind when ordering. When ordering you should be able to see a padlock symbol in the bottom right hand side of your browser page which indicates you are on the secure server. We know of no documented case of credit card fraud using our site which has not been detected.
We guarantee your satisfaction. Apart from pierced jewellery all products come with a 14 day no quibble money back guarantee
If you need to reach us you can email us by clicking the 'contact us ' button at the bottom of every page or call us on 01204 388828
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web trader Code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.
We will not e-mail you in future unless you have selected to be a subscriber of the web site.
You can e-mail us at anytime to check the details that we hold about you.
If you have any questions/comments about privacy, you should e-mail us.
We would hope that you are completely happy with your purchase from our store, but if you are not happy with your purchase you have 14 days from date of receipt to return it to us for a refund or exchange. This does not effect your statutory rights. We would ask you to return the goods to us by recorded or special delivery (at your cost) as we cannot be held responsible for any items going missing in the post.
Goods that are eligible for return are sent out with a security tag attached. Please leave this tag on the item until you are sure you are happy with the goods as once the tag has been detached a refund will not be possible.
A refund will be issued within 10 days of us receiving the returned item as long as the items are returned in a resalable condition, i.e. items should be returned in their box and should not have been worn.
Upon receipt of your goods we will issue a full refund for the amount you originally paid for the goods.
We are unable to offer a refund or exchange on pierced products unless the item is faulty due to hygiene reasons.
Any items that are special orders (ie ordered specially for a customer) will not be refunded. We are also unable to refund special offer items or discounted items.
Please e-mail firstname.lastname@example.org before you return any items so that we can issue a returns number. Any items returned without an e-mail been sent may not be refunded
In accordance with the European directive on distance selling and Consumer Protection (distance selling) Regulations 2000, you have the right to cancel your order for any reason within 7 working days from receipts of the goods. Any items that are special orders (ie ordered specially for a customer) will not be refunded. We are also unable to refund special offer items or discounted items.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm